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Pet Owners

When your pet runs into serious health problems, there is no time to waste. Our board-certified specialists and emergency team are here for you for you every minute, of every hour, of every day.

Patient Registration

Pre-Register Your Pet

No one likes to see a pet in trouble. But if something goes wrong and your family veterinarian’s office is closed, Care Center is open 24/7 and fully-staffed with experienced veterinarians and technicians to handle any emergency.

We encourage you to pre-register your pet right now so if an emergency comes up you’ll be in our system, saving yourself additional stress. Pre-registering is free, easy and will bring you peace of mind. Pre-registration information may take 24 hours to upload into our software.

Specialty Appointments

Specialist Appointment Hours

Monday – Friday • 9 am – 6 pm

Cincinnati: 513.530.0911
Dayton 937.428.0911

Appointment Scheduling

Your family veterinarian can refer you to Care Center for consultations and appointments. Please bring any radiographs, blood work, laboratory results and referral information your family veterinarian has provided. These records help us to better understand your pet’s situation, and sometimes prevent re-running a test.

Payment Options

Full payment is due at the time of service. For hospitalized patients, a deposit will be taken when admitted with the balance due at the time of discharge. We accept all major credit cards, cash and low- or no-interest payment plans for qualified individuals including CareCredit.

Frequently Asked Questions

To protect pets and people alike, we conduct exams, diagnostics and tests back in our clinical areas. We know being separated from pets when they are not well or in a critical state is extremely hard. If your pet experiences high stress or you have other concerns, please let our client services team know. We will do our best to make you and your pet as comfortable as possible.

Care Center doesn’t provide primary care such as vaccinations or preventative care. We partner with your family veterinarian to provide comprehensive health care for your pet.

Absolutely. Pets are your family and we know you are concerned. Just notify our client services team that you would like to visit. Our staff can even send photos if your pet is hospitalized overnight.

For an emergency, no appointment is needed. Specialty appointments are available by referral, Monday-Friday, 9am-6pm

You know your pet best. If you feel your pet is acting out of the ordinary, is having difficulty breathing or is sick or hurt, it is a good idea to seek medical care to have them evaluated. And we are always available by phone 24/7/365.

Your family veterinarian can provide you with a referral, then you can call our hospital to schedule an appointment. We ask that you please bring x-rays, lab results and any pertinent medical history to your appointment. This information will help us better understand your pet’s situation and possibly avoid the need to repeat some tests and diagnostics.

We accept all major credit cards, cash and low- or no-interest payment plans for qualified individuals, including CareCredit.

Our specialist will meet with you and your pet. We will ask about your pet’s medical history and the concerns that have prompted you to come see us. We will also do an exam, answer any questions you may have and talk about a plan of care.

Our doctors and staff are here to make sure you understand the care being recommended, the costs associated with that care and any follow-up needed with our doctors or your family veterinarian.