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Pet Owners

When your pet runs into serious health problems, there is no time to waste. Our board-certified specialists and emergency team are here for you.

Pay Online

Due to COVID-19, we’ve made it safe and easy for you to pay your bill online via PayPal. Click on the PayPal link below.



By paying for the estimate online, customer accepts the estimate and agrees to pay balance due upon discharge.

Specialty Appointments

Specialist Appointment Hours

Monday – Friday • 9 am – 6 pm

Cincinnati: 513.530.0911 Dayton 937.428.0911

Appointment Scheduling

Your family veterinarian can refer you to Care Center for consultations and appointments. Please bring any radiographs, blood work, laboratory results, and referral information your family veterinarian has provided. These records help us to better understand your pet’s situation, and sometimes prevent re-running a test.

Payment Options

Full payment is due at the time of service. For hospitalized patients, a deposit will be taken when admitted with the balance due at the time of discharge. We accept all major credit cards, cash, and promotional financing options for qualified individuals including CareCredit. *Subject to credit approval. See our Client Services Representative for more details.

Frequently Asked Questions

If you believe your pet is experiencing an emergency, please call before you arrive so we can provide additional instructions. We may be able to help you determine if emergency care is necessary or if your pet can wait to be seen by your primary care veterinarian.

We are minimizing all person-to-person physical contact at our hospital by following the social distancing guidelines. We are also requiring that all team members, as well as visiting clients, wear proper face coverings when in contact with each other.

  • We have increased the frequency of cleaning and disinfecting of exam rooms and all high touch surfaces throughout our facility with a healthcare grade disinfectant.
  • We’ve urged all employees to be vigilant about frequent hand washing and covering coughs and sneezes.
  • Employees who feel ill are instructed to stay home and consult their healthcare providers.
  • New and additional Personal Protective Equipment (PPE) policies allow us to provide adequate protection to associates while also responsibly preserving PPE for critical services.
  • We provide our employees with mental health and wellbeing information and resources.

When you arrive, please follow instructions provided on our signage. If you and your pet arrive at our hospital for an emergency, please enter through the main entrance with a mask and see a member of our Client Services Team. If you are visiting our hospital for a specialty appointment, please remain in your vehicle and call the hospital for assistance. A team member will come outside to retrieve your pet to be seen by the specialist. All specialty consultations will then be held over the telephone to eliminate the risk of exposure. For curbside payment, we offer online payment through PayPal.

We accept cash, American Express, MasterCard, Visa, Discover and CareCredit. We’ve made it safe and easy for you to pay your bill online via PayPal.

Always consider the following a possible pet emergency and seek immediate care:


  • Any difficulties breathing; short or shallow breaths; increased effort; gagging; choking
  • Weakness; inability to walk; sudden collapse
  • First-time seizure, seizures lasting more than 3 minutes, or multiple seizures in one day
  • Non-productive retching/vomiting; swollen or distended abdomen
  • Allergic reactions including swelling, rashes, or itching
  • Excessive or persistent bleeding
  • Inability to urinate; straining to urinate
  • Diabetic animals refusing food
  • Pregnant animals in active labor for more than one hour without delivering, or going more than 3-4 hours between deliveries
  • Bumping into things; becoming disoriented
  • Signs of pain such as whining, shaking, hiding, or dull behavior
  • Vomiting blood/passing blood in stools/urine
  • Changes in behavior, appetite, or elimination


  • Bite wounds
  • Broken bones
  • Burns
  • Cuts, lacerations
  • Electrical shock
  • Eye injuries
  • Fall from heights
  • Heatstroke, frostbite
  • Hit by car; car accident
  • Penetrating foreign objects


  • Chocolate
  • Mushrooms
  • Onions
  • Household plants
  • Antifreeze
  • Insecticides
  • Rat poison (especially those containing bromethalin)
  • Household cleansers
  • Pool chemicals
  • Human medication
  • Bones
  • Pennies
  • Foreign objects
  • Excessive amounts of food or garbage

According to the CDC, we do not have evidence that companion animals, including pets, can spread COVID-19 to people or that they might be a source of infection in the United States.

  • According to the CDC, if you are sick with COVID-19 (either suspected or confirmed), you should restrict contact with pets and other animals, just like you would around other people. Although there have been no reports of pets becoming sick with COVID-19 in the United States, it is still recommended that people sick with COVID-19 limit contact with animals until more information is known about the virus. This can help ensure both you and your animals stay healthy.
  • When possible, have another member of your household care for your animals while you are sick.
  • Avoid contact with your pet including, petting, snuggling, being kissed or licked, and sharing food.
  • If you must care for your pet or be around animals while you are sick, wash your hands before and after you interact with them.

For more information, visit the CDC’s article: What to Do if You are Sick.

According to the CDC, at this time, there is no evidence that companion animals, including pets, can become sick with or spread COVID-19.

Visitation of patients is permitted; however, we are limiting this to two people per pet at this time. Masks are required when inside of the hospital and you will be placed in an exam room to wait for updates from our nursing staff. Our team can send you photos of your pet upon request when you are unable to visit the hospital while your pet is in our care.