WHAT IS MOBILE CHECK-IN?
Get the care your pet needs through our convenient, contactless mobile check-in service for emergency visits.* Checking in online allows you to wait where you want while helping us facilitate quicker patient care. In addition, you’ll have the opportunity to complete registration from your phone ahead of your pet’s visit, while our staff will be able to keep you updated via two-way texts. Have questions? See our Mobile Check-in FAQs.
*If your pet is in critical condition, call us immediately and please head straight to the hospital.
EMERGENCY VS SPECIALTY
How do you know if your pet needs to be seen for an emergency visit? What do we mean by specialty visit? Below we list the most common conditions for Emergency visits vs. the services we provide for non-emergency visits.
COMMON EMERGENCY SYMPTOMS
If you don’t have an appointment but your pet is experiencing an acute medical condition or a complication from an on-going issue, you need to check in for an emergency visit.*
- Unable to urinate
- Active seizures
- Severe trauma
- Severe pain
- Uncontrollable bleeding
- Persistent non-productive retching
- Open fracture
- Penetrating chest/neck wounds
- Allergic reactions
- Toxin ingestion
OUR SPECIALTY SERVICES
Below is a list of our specialty services that require an appointment. To schedule an appointment, please contact our hospital directly by telephone.
- Diagnostic imaging
- Integrative medicine
- Internal medicine
*If you believe your pet’s condition is critical, please come in
right away and/or call us ahead of your visit.
MOBILE CHECK-IN FAQS
What happens if I opt out of receiving text messages?
A staff member will call you to communicate instead of sending text messages.
Can I make one reservation for multiple pets?
No. If more than one pets needs to be seen, please fill out the check-in form separately for each pet.
What if I decide I no longer want/need to have my pet seen?
Reply “9” to cancel your check-in spot or call the hospital and let us know so we can remove your pet from our waiting queue.
What happens if I come to the hospital without checking in first?
If you have not checked in online ahead of time, you can check in on arrival. We will have signs in the parking lot with instructions on how to check in. Depending on the condition of your pet, we will either have a technician triage them to see if they need to be seen right away or if they are stable we may ask you to return home to wait until it is your pet’s turn to be seen.
Myself or someone in my household is immune compromised and we are self-quarantining. Are you able to provide curbside service?
If possible, we ask if someone outside of the household is able to bring your pet in to be seen. If no one else is available to bring your pet in, we would proceed with curbside service and one of our technicians will wear appropriate PPE when accompanying your pet inside the hospital.
How do I know if my pet’s condition is critical and needs to be brought in ASAP vs. stable and able to wait their turn?
We understand it can be confusing when your pet is sick if they need to be rushed into the hospital or not, so we always encourage you to call us at the hospital and we are always happy to answer your questions.
Do you take pets in the order they are checked in? Are you able to give an estimated wait time for my pet to be seen?
We try to take patients in the order they are checked in but they are also triaged by a three tier system, with priority 1 patients always seen first. Once you check your pet in we will triage them based on the symptoms you’ve provided and contact you with an estimated wait time. If you believe your pet is experiencing a life-threatening situation, please call us immediately.
- Priority 1: May survive if life-saving measures are applied. Examples: poisoning, collapse, bloat (GDV), actively seizures, allergic reactions, traffic accident, difficulty breathing, urinary tract blockage, and heat stroke.
- Priority 2: Likely to survive if care is given within hours. Examples: closed fractures, diarrhea, actively vomiting, bowel obstruction, and urinary tract infections.
- Priority 3: Non-life-threatening conditions. Examples: skin conditions, lameness, abscess, minor wounds, sore eyes/ears, and chronic diseases.
What happens in the event of a true medical emergency?
Please call ahead. Upon arrival, bring your pet to the front desk immediately where a staff member will admit them. Complete the mobile check-in and registration process from your phone.