Online Registration

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Emergency Registration

EMERGENCY VS SPECIALTY

How do you know if your pet needs to be seen for an emergency visit? What do we mean by specialty visit? Below we list the most common conditions for Emergency visits vs. the services we provide for non-emergency visits.

Online Registration FAQs

 
What happens if I opt out of receiving text messages?
A staff member will call you to communicate instead of sending text messages.
 
Can I make one reservation for multiple pets?
No. If more than one pets needs to be seen, please fill out the registration form separately for each pet.
 
What happens if I come to the hospital without checking in first?
If you have not registered online ahead of time, our team can register your pet upon arrival.
 
How do I know if my pet’s condition is critical and needs to be brought in immediately, versus stable and able to wait their turn?
We understand that a pet emergency can be unsettling. We always encourage you to call our team and we can answer your questions to better assess your pet’s condition and medical needs.
 
Do you take pets in the order they are checked in? Are you able to give an estimated wait time for my pet to be seen?
Pets are triaged by a three-tier system, with priority 1 patients always seen first. Once you register online, we will triage your pet based on their symptoms. If you believe your pet is experiencing a life-threatening situation, please come to our hospital immediately.
 

• Priority 1: May survive if life-saving measures are applied. Examples: Labored breathing, collapse, unresponsiveness, active seizures, severe trauma, gastric dilatation and volvulus, heatstroke, penetrating chest/neck wounds
• Priority 2: Likely to survive if care is given within hours. Examples: Rapid breathing, trouble with back legs, weakness, persistent vomiting, recent seizures – not active, difficulty or inability to urinate, minor trauma, allergic reactions, toxin ingestion, known foreign body, eye trauma, moderate to severe pain, moderate lacerations, unable to urinate, labor complications, open fracture, large or severe wound with active bleeding
• Priority 3: Non-life-threatening conditions. Examples: Vomiting/diarrhea, limping, coughing – without distress, external issues: skin/ears, itching/scratching, not eating, chronic disease, minor wounds, lethargy