Dear Pet Parent,
It is no surprise that this year has been trying on all of us. Reinventing the way we provided care to you and your pets by introducing curbside services – all while seeing record number of patient visits – was something we all had to overcome over the course of the last 15 months. I am proud to say that Care Center has remained open and available to you and the rest of our community for all emergency and specialty veterinary needs.
Curbside services are ideal to no one; however, we all knew it was necessary to keep our team members, as well as our community, safe. With guidance from our local health agencies and the CDC, it has been decided to welcome clients back into our hospitals.
At this time, only clients with emergency patients will be permitted inside the hospital. If you are visiting Care Center for a specialty appointment, curbside services will still apply.
How will this work and how can you best prepare if you have to to come to Care Center?
I thank you for your continued trust in our team when it comes to the care of your furry family members. Since the onset of COVID-19, Care Center and other veterinary practices nationwide, have seen unprecedented caseloads. Please know that our team is providing the most timely and most exceptional care that they possibly can. We appreciate your understanding, kindness, and patience during this time.
All my best,
If you believe your pet is experiencing an emergency, please call before you arrive so we can provide additional instructions. We may be able to help you determine if emergency care is necessary or if your pet can wait to be seen by your primary care veterinarian.
We are minimizing all person-to-person physical contact at our hospital by following the social distancing guidelines. We are also requiring that all team members, as well as visiting clients, wear proper face coverings when in contact with each other.
When you arrive, please follow instructions provided on our signage. If you and your pet arrive at our hospital for an emergency, please enter through the main entrance with a mask and see a member of our Client Services Team. If you are visiting our hospital for a specialty appointment, please remain in your vehicle and call the hospital for assistance. A team member will come outside to retrieve your pet to be seen by the specialist. All specialty consultations will then be held over the telephone to eliminate the risk of exposure. For curbside payment, we offer online payment through PayPal.
We accept cash, American Express, MasterCard, Visa, Discover and CareCredit. We’ve made it safe and easy for you to pay your bill online via PayPal.
Always consider the following a possible pet emergency and seek immediate care:
According to the CDC, we do not have evidence that companion animals, including pets, can spread COVID-19 to people or that they might be a source of infection in the United States.
For more information, visit the CDC’s article: What to Do if You are Sick.
According to the CDC, at this time, there is no evidence that companion animals, including pets, can become sick with or spread COVID-19.
Visitation of patients is permitted; however, we are limiting this to two people per pet at this time. Masks are required when inside of the hospital and you will be placed in an exam room to wait for updates from our nursing staff. Our team can send you photos of your pet upon request when you are unable to visit the hospital while your pet is in our care.