COVID-19 UPDATES

CURB-SIDE SERVICE

As an essential business, Care Center remains open and now offers Curb-side Service.

 
To Our Valued Pet Parents,

As our new “normal” changes daily, if not hourly, due to the evolving nature of COVID-19, we want to keep you informed of the changes implemented by Care Center to better protect you, your pets, and our team members. Our hospital is still here to provide the essential 24-hour emergency care that our community so heavily relies on, as we understand that the care for your pet in an emergent situation is essential. To practice best quarantine measures, the following changes have been implemented at both of our hospital locations:

• To prevent the spread of COVID-19, clients are not permitted to enter the hospital at this time. For pet emergencies and scheduled visits, please call our hospital directly (513.530.0911 or 937.428.0911) and a team member will come out to your vehicle and assist you. Once a doctor has assessed your pet, we will communicate with you by phone to make diagnostic and treatment recommendations. When your pet is ready to go home, a team member will bring your pet, and any medications, out to your car for discharge. For established patients visiting the hospital for specialty appointments and rechecks, the same “curbside service” will apply.

• Visitation of patients has been suspended to better protect our clients and team members. We know it is heartbreaking to be away from your pet during this stressful time, but we promise to give the same amount of unconditional love as we would to our own pets. We will also provide updates via phone and photo text as often as needed.

We thank you for your continued patience, support, and understanding as we navigate through this situation. We are all in this together and together we will get through it!

Jess Brotherton
Hospital Director

RESOURCES

COVID-19 Frequently Asked Questions (Centers for Disease Control)

COVID-19 FAQs for Pet Owners (American Veterinary Medical Association)